Mahogany Doors

EcoZone Warranty Information

INSTALLING A WOOD DOOR UNIT WITHOUT ADEQUATE ENTRYWAY PROTECTION FROM DIRECT EXPOSURE TO THE ELEMENTS WILL VOID THE WARRANTY!

 

WOOD ENTRY DOORS:

Limited 1-Year Warranty on all door, sidelights and glass seal failures.

 

The following are circumstances which are not considered the responsibility of EcoZone and will void the warranty:

 

1. Damage caused by failure to comply with the installation, finishing and maintenance instructions provided by EcoZone, or by attempts to perform any repairs to the door other than by an installer or representative authorized by EcoZone.

2. Damage, misuse or abuse caused by other parties, or by any causes beyond the control of EcoZone NOTE: All units must be inspected upon receipt to the store/customer, as damage claims are void after the product has been received and signed for as “Free of Damages”

3. Failure to properly finish all door/sidelite/transom surfaces and/or jamb materials immediately. This includes units that will be stored in excess of 30 days prior to installation.

4. Installation of a storm door will void the warranty.

5. Installing a wood door in prolonged sunlight.

6. Warpage shall not be considered a defect unless it exceeds ¼” in the plane of a door up to 36” wide and up to 80” tall. Doors greater than these dimensions are not covered by warranty. This distance shall be determined by placing a straight edge on the suspected concave face of the door and measuring the point of maximum distance between the bottom of the straight edge and the face of the door, accounting for panels and glazing recess. Action on any claim of warpage may be deferred at the option of EcoZone for a period not to exceed 12 months, since it is not uncommon for a temporary warp condition to occur as the door adjusts to local humidity and temperature condition. Natural variations in color or texture of any wood grain finish shall not be considered a defect. The process used in making some decorative glass can cause natural, bubble-like areas to form in the glass. These are natural occurrences from the manufacturing process and shall not be considered a defect. Any modification to the product will void warranty.

 

In the unlikely event of an EcoZone door developing a defect, as defined previously, EcoZone will, at its option, repair the product or provide a replacement at no cost to the Original Purchaser.

Note: EcoZone is not responsible for the finishing or refinishing of any door, not the installation or re-installation of any door.

 

The manufacturer’s sole responsibility is as stated herein and it shall not be liable for consequential, indirect, or incidental damages, or for any amount in excess of the price paid for the doors involved.

 

Except as set forth above, EcoZone makes no other warranty, expressed or implied, with respect to the product.

 

EcoZone is not responsible for installation labor.

For warranty purposes, all product must be installed by a licensed contractor.